Grievance Redressal Policy

1. Introduction

St. Mother Teresa Group of Colleges is committed to ensuring a fair, transparent, and student-friendly academic environment. In accordance with the principles of natural justice and the spirit of the University Grants Commission (UGC) regulations, the institution has established a Student Grievance Redressal Mechanism to address complaints and concerns.

2. Objectives of the Policy

• Provide a transparent mechanism for students to raise grievances.
• Ensure fair and timely resolution of complaints.
• Promote accountability and responsiveness.
• Protect students from discrimination, harassment, or unfair practices.
• Maintain a safe, respectful, and supportive academic environment.

3. Scope & Applicability

3.1 Applicability: This policy applies to all students enrolled at St. Mother Teresa Group of Colleges.

3.2 Nature of Grievances: Students may submit grievances related to:

• Academic matters (teaching, evaluation, attendance).
• Administrative decisions and procedures.
• Infrastructure and campus facilities.
• Faculty–student interactions.
• Discrimination or unfair treatment.

4. Student Grievance Redressal Committee (SGRC)

The college has constituted an SGRC comprising:

• chevron_right Chairperson: A senior faculty member.
• chevron_right Faculty Members: Two to three representatives.
• chevron_right Administrative Representative: One member.
• chevron_right Student Representative: Nominated member.

5. Submission Procedure

Students may submit grievances in writing via:

• The college grievance redressal office.
• Official institutional email.
• Online grievance portal.

* Complaints should include a clear description, supporting documents, and the desired resolution.

6. Redressal & Appeal

The committee aims to resolve grievances within 15 working days. If a student is dissatisfied with the decision, an appeal may be submitted to the designated Appellate Authority, whose decision shall be final and binding.